Frequently Asked Questions

FAQs

Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.

  1. Who is Promenade Printing?
  2. Do you have a price list?
  3. Do you pick up and/or deliver?
  4. Do I need to be present to place an order?
  5. Do you consolidate invoices and send out a monthly statement?
  6. Can you print artwork that has already been designed?
  7. Can you design new projects?
  8. What is Adobe PDF JobReady?
  9. Tips on how to save your design files
  10. Tips on file format setups
  11. At what resolution should I save my photos and graphics?
  12. What is a proof and why is it important that I look at it?
  13. What is the Pantone Matching System?
  14. Why do the printed colors look different from the colors on my screen?
  15. Is white considered a printing color?
  16. What file format should I use when submitting my electronic document for printing?
  17. Once I submit the documents, how long will it take to finish my job?
  18. Can you scan and save my files to a CD?
  1. Who is Promenade Printing?

    Promenade Printing is a family owned and operated printing company in Dallas that has been serving the metroplex for more than 36 years. We offer single and multi-color offset printing as well as digital black & white and color copy services. We strive to take your needs and ideas and customize your printing project in a professional way, on time and within your budget.

  2. Do you have a price list?

    No. Price lists are designed to maximize the printer’s profits. By not having a set price list we give you, the customer, the most for your money because we quote each job to your specific needs.

  3. Do you pick up and/or deliver?

    Yes. We have pickup and delivery services available.

  4. Do I need to be present to place an order?

    No. Although we enjoy seeing our customers face to face, it is not necessary to come to our location to place an order. New orders can be placed via our website portal or they can be e-mailed. Repeat orders can be called in, faxed or emailed.

  5. Do you consolidate invoices and send out a monthly statement?

    Yes. We want to make it as easy as possible for our customers to maintain their accounts. We invoice each order throughout the month and send out a statement at the close of the month to those clients who have an account set up with us. Customers not in our billing database need to fill out a credit application to set up the process. All orders will be C.O.D. until a credit account has been established.

  6. Can you print artwork that has already been designed?

    Absolutely. We have most computer programs and output devices used in the printing industry and can output electronic artwork that has been created elsewhere. Some of the artwork we can accept is EPS, PDF and JPEG files. We are an Adobe Service Provider and we also utilize the Microsoft Suite of products.

  7. Can you design new projects?

    Yes. We have an experienced design staff for new projects and to make changes to existing projects.

  8. To help you make PDF’s and send in your order we have an Adobe program called JobReady that you can download for FREE. JobReady automatically makes a PDF from your file, creates an order form and will send us your file directly from you desktop. All you need to do is follow the simply installation instructions. We promise once you have used Job Ready you will never want to use another application to transfer PDF’s again.

  9. Tips on how to save your design files

    Make them print ready and acceptable for us to print.

    COREL DRAW:
    Saving your Corel Draw file as an Adobe Illustrator EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export as Illustrator EPS

    FREEHAND:
    • Embed all Images
    • Convert all your text/copy to paths
    • Export as Illustrator EPS or PDF

    PAGEMAKER:
    Saving your PageMaker file as an EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export your file as an EPS using the below settings:
    Postscript Level 2
    CMYK Mode
    TIFF format and
    Binary

    PUBLISHER:
    You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
    Under File, Print, select Adobe PDF writer
    Under Properties select Press Quality and Save your PDF

  10. Tips on file format setups

    Many layout programs have collecting or packaging functions that will automatically collect your document, fonts, all art including and a report. When possible, it is recommended to use these functions because without any or all of these elements we will be unable to print your postcard.
    • Enclose all screen fonts and printer fonts
    • Include all placed images
    • Make sure your files are set with proper bleed, trim and safety areas.
    BLEED: All art trimming off the edge MUST be pulled out 1/8” beyond the trim line
    TRIM: This is the guideline where the card will be cut
    SAFETY: All art and text within this safety area will assure that nothing will be trimmed off during the cutting process. A 1/4” guide in from the trim should work fine.

  11. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

  12. What is a proof and why is it important that I look at it?

    In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

  13. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

  14. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

  15. Is white considered a printing color?

    Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

  16. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  17. Once I submit the documents, how long will it take to finish my job?

    Simple jobs are often completed in less than an hour. Some jobs, however, may take several days to complete depending on their complexity and size. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.

  18. Can you scan and save my files to a CD?

    Yes. We can scan drawings and save electronic versions or copy files to a
    CD.